5 Keys to RS Medical Service
When considering the range of options available for treating patients who suffer from chronic musculoskeletal pain, healthcare providers should include electrotherapy among their choices.
But any provider who has shied away from this option because it’s unfamiliar, or because he or she may be unsure how to manage a patient using electrotherapy, take notice. RS Medical, producer of the RS-4i® Plus electrotherapy device, provides a higher level of service than other organizations – stepping in to manage much of the hands-on process for the practitioner.
From patient training to results charting, here are five ways RS Medical makes the RS-4i Plus an easy-to-manage therapeutic option:
Personalized Training
Once the device is prescribed and shipped to the patient, a trained patient instructor from RS Medical reaches out directly to the patient to schedule a COVID-safe personalized instruction session. Key steps included in this session are:
Baseline assessment – the patient instructor conducts an initial survey that establishes the patient’s pain levels and what impact it has on their life, activity, mood, sleep and medication consumption before beginning treatment.
Device training – the patient instructor reviews the provider’s plan of care and trains the patient how to properly use the device to treat their condition. This includes where to place electrodes, which treatment programs to use and how often to take a treatment.
Of note, the RS-4i Plus offers the patented Intersperse® program – designed to tackle both nerve pain and muscle relief in the same session. Moreover, the device can be programmed to meet the specific needs of each patient, and it’s one of few tools available for home-use that helps patient to reach treatment goals.
Garment fitting – if a low-back or full-back garment has also been prescribed, the patient instructor shows the patient how to set this up for treatment and maintain the garment between sessions.
Answering questions – the patient instructor makes sure that the patient’s questions are addressed and he or she is comfortable taking at-home treatments per the prescriber’s orders.
30-Day Follow-Up
Roughly one month after initial training, a patient instructor from RS Medical reconnects with the patient to check in on their progress. Key steps in this session include:
Follow-up assessment – the patient instructor conducts a second survey that checks the patient’s pain levels and the impacts those have on day-to-day mood and activities. This second survey is an effective way to compare scores and document changes.
Additional training – the patient instructor provides any additional training requested by the patient and makes sure that any questions that have arisen about treatment or the device in the previous month are answered. The representative also confirms that the patient knows how to manage electrode replacement and device maintenance.
Free Educational Resources
Another way that RS Medical provides assistance for both practitioners and patients is with a suite of online resources that are accessible 24/7. These resources include:
Interactive Pad Placement Guide – with more than 20 detailed videos, the Interactive Pad Placement Guide is an easy way to review proper electrode placement or learn new placement protocols. These brief, color-coded guides show exactly where to place pads – and which muscles are being targeted – so the patient gets the most benefit from an electrotherapy session. For those who prefer, there is also the corresponding printable Pad Placement Guide.
Resource Library – any patient who needs help, which invariably will happen at 2:00am, can find video and written instructions with just a few clicks in the online Resource Library.
Chart Results
Once the follow-up assessment is complete, an RS Medical patient instructor shares the results with the prescribing healthcare provider. This is in the form of a printed report that compares the baseline results to the follow-up results.
For the provider, it offers a multi-point talking tool to demonstrate whether pain levels are diminishing and/or whether specific qualities of life are improving. It can also highlight areas where a patient may need additional support. These professionally printed reports are ready to be added to the patient’s chart.
For patients, the assessment serves as a progress report on his or her condition. It can sometimes be difficult to track changes on a day-to-day basis and having a written record can offer the necessary confirmation that improvement is possible.
90-Day Guarantee
RS Medical has tracked results for over 21,000 patients in the past eight years, and these findings reveal that:
86% experience a significant reduction in pain
73% get relief lasting more than 2 hours
However, if a patient enrolled in a pilot program is not achieving the desired results, RS Medical will make it right. The company will work with the patient to get the device returned and the cost refunded back to the original facility.
Providers, We Invite You to Learn More
If you’re a healthcare provider interested in learning more about the personalized service that comes with the RS-4i Plus, complete the form below and check the box to receive more information about pilot programs. Then judge for yourself how this remarkable device, which has helped over 14,000 patients nationwide, can work in your practice.
The RS-4i Plus requires a prescription. Patients who are interested in discussing this high-powered, non-opioid treatment option with their healthcare provider can download a helpful guide to aid the decision. Get yours today.
Related Resources
Blog: Chronic Pain in the VA - By the Numbers
Blog: Why a VA Pain Specialist Recommends the RS-4i Plus
This blog provides general information and discussion about medicine, health and related subjects. The words and other content provided in this blog, and in any linked materials, are not intended and should not be construed as medical advice. If the reader or any other person has a medical concern, he or she should consult with an appropriately-licensed physician or other healthcare professional.